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TKT-001
Can't access Amazon Ads account
Resolved
Created: Jul 2, 2026 Replies: 3 Last update: Jul 3, 2026
TKT-002
Questions about keyword bidding strategy
In Progress
Created: Jul 5, 2026 Replies: 2 Last update: Jul 7, 2026
TKT-003
Review: A+ Content draft before publishing
Open
Created: Jul 8, 2026 Replies: 1 Last update: Jul 8, 2026
Frequently asked questions about your portal and tasks. Can't find your answer? Create a support ticket above.
How do I know what tasks to work on? +

Your tasks are listed on the "My Tasks" tab and organized by phase. Focus on tasks due this week. Each task has clear success criteria and what we'll QA for. If you're stuck, create a support ticket or ask during our weekly calls.

When should I submit a task for QA? +

Submit when you've completed all the checklist items and gathered proof (screenshots, exported data, etc.). We'll review within 24 hours and either approve or give feedback. Most tasks need 1-2 iterations before approval.

How can I access the templates and SOPs? +

All templates, SOPs, and how-to guides are available in the "Workflows & Playbooks" tab. Each workflow has step-by-step instructions, tips, and links to the tools you need. Bookmark the ones you use frequently.

What do the different task statuses mean? +

Not Started: You haven't begun this task. In Progress: You're actively working on it. Submitted: You've submitted it for QA review. Approved: We've approved your work. Done: Complete and ready to move forward.

Can I schedule a call to discuss strategy? +

Yes! Check the "Schedule a Call" section to see available times with our Brand Manager. Most calls are 30 minutes. We typically schedule kickoff calls at the start and check-in calls every 2-3 weeks. Reply to any email invite to confirm your spot.

How are my campaigns performing? +

Visit the "Dashboard" tab to see your live performance metrics: ad spend, leads, conversion rate, and revenue. Data syncs daily from your Seller Central and Amazon Ads accounts. We also send you a weekly performance summary email.

How long does the 90-day journey take? +

The full journey is about 90 days from kickoff. Most weeks require 10-15 hours of your time. We handle strategy and QA; you execute. Some weeks are lighter (strategy refinement) and others are heavy (content creation). Check your journey map to see the full schedule.